Serving the packaging industry since 1987

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Frequently Asked Questions

Q : How can I place an order?

The quickest and easiest way to place an order is online via our shopping cart.

You can also e-mail us or fax to 03 9761 7300.

Alternatively, you can place your over the phone on: 03 9761 5999.

Q : How long does it take to process my order?

Lead time varies depending on the products ordered. E.g., Custom prints.

Most products are readily available and can be dispatched within 24-48 hours.

Q : Is there a delivery fee?

For Melbourne metro orders over $200 invoice value is free delivery, if under a delivery fee will apply which is calculated online via the shopping cart.

POA via shopping cart for interstate delivers or orders outside Melbourne metro also.

Q: Can I pick up my order?

Yes, you can pick up from our Bayswater VIC address.

Q : Do BSB Packaging deliver interstate?

Yes we deliver interstate, a cost is calculated online via shopping cart.

Q : How can I pay for my order?

Unless you have an ongoing account we accept payment online by Direct Debit, credit card or PayPal.

Q : Do you accept returns?

You may return new, unopened or undamaged items within 7 days of delivery. Returned items can be refunded or issued a credit note once checked and accepted by our store manager.

We'll process replacement or return if it is a result of a delivery error.

Q : Can I get a sample?

Yes, for any reasonable request for samples please e-mail us

Q : Do offer printing on your products?

Yes, we offer printing on paper bags, cups and serviettes.

Q : How can I get a price on printing?

The quickest way to request pricing is via our Online Quotation Request Form

Alternatively, you can get pricing by or by e-mailing us

Q : Do you have branches in other states?

No, we are only based in Melbourne.

Q : Do your prices include GST?

All prices on the website include GST.