FAQ

Delivery Information

 

Is there a delivery fee? 

For Local* deliveries orders over $200 is FREE, if under a delivery fee will apply, which is calculated online via the shopping cart.

 

What areas are included in Local FREE delivery? 

Local delivery is within 70km radius from our Bayswater VIC address.

 

Where do you deliver Cleaning Chemicals to?

Cleaning chemicals are only available for Local* delivery within 70km radius from our Bayswater VIC address. 

 

Can I pick up my order? 

Yes, you can pick up from our Bayswater North VIC address. 

 

Do BSB Packaging deliver interstate? 

Yes, we deliver interstate, a cost is calculated online via shopping cart. 

 

 For more information on delivery please visit our Shipping & Returns page.

 

 

Orders & Returns

 

How can I place an order?

The quickest and easiest way to place an order is online via our shopping cart. You can also e-mail us sales@bsbpackaging.com.au, or place your order via phone on 03 9761 5999.

 

How long does it take to process my order? 

Most products are readily available and can be dispatched within 24-48 hours. Transit times vary depending on delivery point, most times delivery is within 2-5 days from dispatch.

 

Can I change my order? 

Yes, as long as your order has not already been dispatched, you can either call us 9761 5999 or email sales@bsbpackaging.com.au any changes. 

 

How can I pay for my order? 

Unless you have an ongoing account we accept payment online by Direct Debit, credit card or PayPal. 

 

Do you accept returns? 

You may return new, unopened or undamaged items within 7 days of delivery. Returned items can be refunded or issued a credit note once checked and accepted by our store manager. 

We'll process replacement or return if it is a result of a delivery error or manufacturer default.  

 For more information on returns please visit our Shipping & Returns page. 

 

 

Other

 

Can I get a sample? 

Yes, for any reasonable request for samples please e-mail us 

 

Do offer printing on your products? 

Yes, we offer printing on paper bags & cups. 

 

How can I get a price on printing? 

The quickest way to request pricing is via email to sales@bsbpackaging.com.au or you can call us for more info on 9761 5999. 

 

Note min order requirements below:  

Local prints - lead time 4-5 weeks 
Min 500 Paper carry bags (standard print area with max 2 colour/ standard bag sizes) 
Min 1,000 Paper double wall cups 
  
Offshore prints - lead time 12-14 weeks 
Min 3,000 Paper carry bags (custom print area/ custom bag sizes) 
Min 30,000 Paper single/double or triple wall cups  

 

Do you have branches in other states? 

No, we are only based in Melbourne.