Shipping Policy
Shipment processing time
Most orders are processed and dispatched within 24-48 hours Monday - Friday. Transit times vary depending on delivery point, most times delivery is within 2-5 days from dispatch of your order.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If an order is required urgently by a specific date or timeframe, please contact our office on 03 9761 7300 to discuss before you place your order online.
Shipping rates & delivery estimates
We offer FREE Local delivery for orders $200 and over. For any orders under a flat delivery fee of $30 will apply. Local delivery is within a 60km radius of our Bayswater North VIC address.
For orders outside our local delivery zone a shipping charge will be calculated and displayed at checkout. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to.
* Please note we do not currently ship to PO BOX addresses.
Approx. transit times from dispatch:
|
Location / State |
Transit Times |
|
Local VIC |
1 day |
|
VIC |
1-2 days |
|
SA |
1-2 days |
|
NSW |
1-2 days |
|
WA |
4-5 days |
|
NT |
5-6 days |
|
TAS |
3-4 days |
|
QLD |
3-4 days |
NOTE: Transit times can vary from different postcodes & regional areas can take an extra 1-2 days.
Carriers
We use the following carriers to deliver our orders:
-BSB
-FedEx Express
-Smart Send
Where we Ship to
We currently ship Australia Wide only
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information via email.
Back Orders
Most products are readily available, however sometimes back orders are unavoidable. If we don’t have the product to ship your order complete within 4 business days of order placement, we’ll contact you to discuss options. Those options may include replacing the item with an equal or greater quality item, shipping what we have in stock and back ordering the rest, or shipping what we have in stock and cancelling the rest.
