Shipping and Returns

Shipping Policy

Shipment processing time

Most orders are processed and dispatched within 24-48 hours Monday - Friday. Transit times vary depending on delivery point, most times delivery is within 2-5 days from dispatch of your order. 

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If an order is required urgently by a specific date or timeframe, please contact our office on 03 9761 7300 to discuss before you place your order online.

 

Shipping rates & delivery estimates

We offer FREE Local delivery for orders $200 and over. For any orders under a flat delivery fee of $30 will apply. Local delivery is within a 60km radius of our Bayswater North VIC address.

For orders outside our local delivery zone a shipping charge will be calculated and displayed at checkout. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to. 

Approx. transit times from dispatch:

Carrier

Location / State

Transit Times

BSB / JET Courier

Local VIC

1 day

TNT

VIC

1-2 days

TNT

SA

1-2 days

TNT

NSW

1-2 days

TNT

WA

4-5 days

TNT

NT

5-6 days

TNT

TAS

3-4 days

TNT

QLD

3-4 days

 

NOTE: Transit times can vary from different postcodes & regional areas can take an extra 1-2 days. Please note we do not currently ship to PO BOX addresses.

 

Carriers

We use the following carriers to deliver our orders:

-BSB

-TNT

-Jet Courier

 

Where we Ship to

We currently ship Australia Wide only

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information via email.

 

Back Orders

Most products are readily available, however sometimes back orders are unavoidable. If we don’t have the product to ship your order complete within 4 business days of order placement, we’ll contact you to discuss options. Those options may include replacing the item with an equal or greater quality item, shipping what we have in stock and back ordering the rest, or shipping what we have in stock and cancelling the rest.

 

Returns Policy

In order to be eligible for a refund or credit, you have to return the product within 7 days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team will inspect it and process your refund or credit. 

If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items.

 

How To Return An Item

1. Please email sales@bsbpackaging.com.au to request a return/refund and we will assign you a return #.

2. Send your returned item to:

BSB Packaging

Returns #

Unit 1 /2 Stephenson Rd Bayswater North VIC 3153

3. Include in your package original order receipt.

 

Return Exceptions

Products that have been used or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. 

 

Exchanges

If your product item is in like new condition, you may exchange your item for a different type of product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

If anything is unclear or you have more questions feel free to contact our customer support team on 03 9761 5999.